IT Help Desk Intern

HSM has an opportunity for an Intern to work in the IT department located at the Corporate Office in Hickory, NC. The IT Help Desk Intern will provide assistance and gain expertise by working as a team member to provide internal technical support to HSM employees. This internship will provide the opportunity to gain hands-on experience and training in many aspects of communications and development, while also gaining a good understanding of the HSM organization. 

Additionally, interns will participate in:

• Weekly Lunch & Learn sessions with ELT members.
• A structured internship project, culminating in a final presentation to leadership.

Founded in 1944, HSM is a third generation privately held company which offers a proud rich history immersed in manufacturing innovation and our commitment to our people. We have 25 unique locations across the United States.  Our Corporate Headquarters is in Hickory, NC and houses our leadership, Finance, EHS, Human Resources, Benefits, and additional teams.

HSM specializes through its subsidiaries, in the manufacturing of components for furniture, bedding, transportation, packaging, automotive, and healthcare industries. We also design and construct automated production machinery for these industries. We likely have manufactured something you use every day like sofa or bed springs, pool noodles, recliner mechanisms, packaging supplies, fabricated sofa cushions, bus seats, and much more.  

Our commitment to excellence goes far beyond our products and processes; it is centered on the people who make it all possible. If you're interested in learning more about our company culture, as well as the benefits we offer our employees, please visit our website or social media pages.

• Understands the overall concept of the company, including the brand, customer, product goals, and other industry aspects.
• Accepts designated, business-focus projects to research, propose ideas and solutions, and present final project during the internship.
• Provide support for multiple facilities which involves analyzing, diagnosing, and resolving device issues
• Install, uninstall, and repair software as needed
• Apply academic knowledge and learn new skills by contributing to various projects including hardware and software support with hands on troubleshooting
• Learn how to evaluate and process equipment and data access requests
• Gain an understanding of various job functions within the HSM information technology department
• Develop ways to present technical issues in user-friendly language

• Must be currently enrolled in a full-time degree program or anticipating graduation
• Self-motivated, detail-oriented individual
• Excellent computer skills, technical knowledge of PC hardware and windows environments
• Ability to read and understand technical manuals and procedural documents
• Ability to research and investigate basic IT related topics
• The ability to work well under pressure and with deadlines
• Analytical and problem-solving skills

If you would like to apply for a position, please visit our career site at www.hsmsolutions.com/careers for a prompt response from our recruitment team. If you have any questions or would like to follow up on your application, please don't hesitate to contact us at jobs@hsmsolutions.com.

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HSM prohibits discrimination based on any protected status, workplace harassment/bullying, and retaliation for filing a complaint or providing information related to a complaint. HSM provides equal employment opportunity to all employees and applicants without regard to an individual's protected status: race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any other protected status.