Customer Service Admin

Under general supervision, interacts directly with customers over the telephone and by email regarding requests for products & services; enters sales orders into JDE. Investigates complaints & problems working closely with Production, Sales, Accounting, Credit, & Shipping Departments.

HSM Transportation is an ISO Certified exclusive complete line manufacturer of C.E. White School Bus Seats, portable child restraints, seat covers, and foam aftermarket parts. We are also a premier commercial seat manufacturer specializing in luxury full-size, luxury shuttle, commuter transit, commuter van, salon, foldaway and sofa seating.

HSM Transportation Solutions is a business unit of HSM, headquartered in Hickory, NC since 1944. Our commitment to excellence goes far beyond our products and processes; it is centered on the people who make it all possible. If you're interested in learning more about our company culture, as well as the benefits we offer our employees, please visit our website or social media pages.

• Responds to customer requests and questions regarding service, product, and account information.
• Keys in sales orders and raw material orders.
• Uses the computer to access and update customer records.
• Helps resolve customer complaints through analysis and follow-up.
• Alert appropriate persons (Production, Sales, Shipping and/or General Manager) of Customer feedback.
• Obtain documentation on orders that issue arises concerning late delivery, change in order, quantity etc.
• Help resolve any billing and receiving issues both internal & external customers.
• Communicate with the warehouse to help insure timely & accurate deliveries are made by attending daily production meeting and addressing any backorders.
• Corresponds with Sales Team regarding issues with received customer complaints, inquiries, orders and concerns.
• Assist with special customer requests such as loading sequence.
• Answer the phone and other office duties as requested.
• Manage order modification process for date changes, deletions, additions, etc… as it relates to expectations for the customer, production, shipping and document flow.
• Management of shipping documents including loading tallies, invoicing and driver’s paperwork.
• Maintain customer prices in JDE.
• Additional duties may be assigned by management based on Locations needs.

• Ability to navigate through standard computer programs (Microsoft Office, JDE)
• Ability to grasp the functions, processes, and uses of the products being sold
• Skill in listening, anticipating, and responding to the needs of customer to achieve excellent customer service measured by outcomes.
• Ability to assure the customer’s perspective and maintain a commitment to excellence in customer service.
• Skill in communicating with tact and diplomacy
• Ability to work effectively alone or in a team setting
• Ability to write routine correspondence and reports and effectively present information and answer questions from managers, customers, sales force, etc.
• Ability to calculate figures and amounts such as discounts, interest, percentages, fuel surcharge and volume.
• Ability to solve practical problems and apply common sense understanding to carry out instructions.
• Demonstrated experience within a customer service environment responding to and meeting the needs of the customer.
• Associate Degree preferred and/or 1-2 years related experience or training

As a Customer Service Admin at HSM, you’ll enjoy: 

• 401k Contribution Match up to 4% (100% Vested from Day 1), 9 paid holidays, 104 hours of Vacation (Prorated after 480 hours), Affordable Total Package Benefits offerings for you and your family, On-Site No-Cost Medical Clinics for you and Covered Dependents, Teladoc 24/7 ($0 copay), Global Healthcare and Tuition Reimbursement & Professional Development Assistance.

At HSM Solutions our culture is built on a foundation of teamwork, innovation, and celebrating our successes together as a team. We provide our employees with the tools and resources they need to achieve their goals and to make a meaningful impact on our customers, our company, and our communities. If you're looking for a place that's not just a job, but a spot where you can grow and make a real impact, then HSM Solutions is the place for you. 

If you would like to apply for a position, please visit our career site at www.hsmsolutions.com/careers for a prompt response from our recruitment team. If you have any questions or would like to follow up on your application, please don't hesitate to contact us at jobs@hsmsolutions.com.

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HSM prohibits discrimination based on any protected status, workplace harassment/bullying, and retaliation for filing a complaint or providing information related to a complaint. HSM provides equal employment opportunity to all employees and applicants without regard to an individual's protected status: race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation,
marital/parental status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any other protected status.