Director, HR Operations (Hybrid)

Who We Are Looking For

HSM Solutions is seeking a highly skilled Director of HR Operations to lead our Talent Acquisition, HRIS Administration, and Payroll teams. Based in our corporate offices in Hickory, NC (preferred) or Huntersville, NC, this role offers hybrid flexibility for the right candidate. Reporting to the Vice President of HR, the Director will focus on improving people processes, streamlining the HR tech stack, and implementing practical best practices that align with overall business objectives.

HSM Company History  |  HSM HEART Company Values  |  Who is HSM to our customers?

Founded in 1944, HSM is a third generation, privately held company with a rich history of innovation and a commitment to our people. With 25 locations across the U.S. and corporate headquarters in Hickory, NC and Huntersville, NC, we specialize in manufacturing components for furniture, bedding, transportation, packaging, automotive, and healthcare industries. Our expertise also includes designing and building automated production machinery. HSM products from sofa springs to swimming pool noodles and bus seats, touch everyday life in countless ways.

At HSM, our success is built on our people. We foster a culture of teamwork, innovation, and shared success. If you’re looking for a meaningful place to grow and make an impact, we want to hear from you!

What You Will Do

• Lead the RFP (Request for Proposal) process for HRIS evaluation, selection, and implementation, with proven experience in Workday, UKG, or Oracle. 
• Oversee the HR Operations teams, including Talent Acquisition, HRIS, and Payroll, ensuring alignment with company goals.
• Implement best practices that improve people processes, enable workflows, and drive efficiency across cross-functional shared services teams.
• Manage all HR technology (HRIS, ATS, Compensation tools, etc.), driving automation and systems integration with IT and HSM enterprise systems.
• Collaborate with the HR COEs and cross-functional teams, fostering a culture of continuous improvement and innovation. 
• Partner with HRBPs, HR Managers, and HR Generalists to design employee policies and implement processes that ensure policy governance with practical guardrails.
• Ensure compliance with federal, state, and local employment laws and regulations.

What You Bring

• Must have proven experience managing an RFP (Request for Proposal) process with Workday, UKG, or Oracle HCM. 
• Bachelor’s degree (preferred) in Human Resources, Business, Psychology, or a related field. 
• 7-10 years of experience in HR Operations, HRIS management, Talent Acquisition, and Payroll. An emphasis in hands-on HRIS implementation with Workday or UKG and policy design is ideal. 
• Minimum of 5 years managing teams of 5-10+ employees.
• Strong communication skills, with the ability to tailor messages across salaried, hourly, and senior leadership audiences.
• A track record of implementing practical HR strategies that drive business results.
• In-depth knowledge of HR compliance, recruiting, compensation, benefits, and payroll.
• Strong interpersonal skills, with the ability to influence stakeholders at all levels.

How We Make Room for You

• Health & Wellness: Affordable medical, dental, and vision insurance plans, including an innovative global healthcare option for qualified participants.
• Retire: 401(k) with company match, fully vested from day one.
• Paid Time Off: Competitive PTO, including 9 company paid holidays.
• On-Site Medical Clinics: Free for you and covered dependents.
• Teladoc: 24/7 access with no copay.
• Professional Development: Tuition reimbursement, career growth opportunities, and HSM’s Annual Leadership Summit.
• Discounts: Enjoy discounts with HSM partners, including Dollywood Parks & Resort, Verizon Wireless, and more.

At HSM Solutions our culture is built on a foundation of teamwork, innovation, and celebrating our successes together as a team. We provide our employees with the tools and resources they need to achieve their goals and to make a meaningful impact on our customers, our company, and our communities. If you're looking for a place that's not just a job, but a spot where you can grow and make a real impact, then our hiring team would like to meet with you!

• To learn more about HSM, visit our Facebook page.
• To apply, visit our careers page. For questions or application follow-ups, contact us at jobs@hsmsolutions.com.

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HSM is an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities without regard to race, color, religion, national origin, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth, age, disability, genetic information, veteran status, or any other legally protected status.

We prohibit discrimination, harassment, bullying, and retaliation. Employment decisions are based on qualifications, merit, and business needs. HSM is dedicated to creating a welcoming environment where everyone can thrive.